FAQs

FAQs

What Happens If I Can't Make Photo Day?

In the case of our traditional photo program, most leagues offer a photo makeup day and you are welcome to come on either day! Teams who happen to have more players available on the rescheduled photo day may choose to come at that time instead.  When in doubt, don’t hesitate to ask!  Our customer service personnel are happy to help. Please call us at (800) 461-6575 if you’re going to miss your team’s scheduled time.

Can You Photograph Our Tournament / Special Event?
Unfortunately, we do not offer event or action photography. However, we can help your league prepare for your tournament by providing promotional banners, posters, award plaques and locker room posters!
What Brands Of Apparel Do You Carry?
We proudly carry top brands in the market such as Adidas, Authentic T-Shirt Company, Gildan, Nike, Under Armour, etc. If you want it, we can get it!
How Far In Advance Do I Need To Order Jerseys And Spirit Wear?
For custom made sublimated jerseys, we average a 4-week turnaround time. For all other apparel such as hoodies, t-shirts, sweatpants, etc. our turnaround time is 3 weeks.
When Will My photo Order Arrive?

Photo products usually arrive at your league’s clubhouse 3 weeks after the last day of your league’s photo shoot!  Pro Photo can take approximately 4 weeks.  Photos are organized by the team and will be handed out by your team’s coach or league coordinator.

How Can I Order More Photos?

If you wish to order more photos after yours have arrived, give our customer service number a call at (800) 461-6575! Be sure to have your child’s team and league information on hand.

There's An Issue With My Order

We’re sorry to hear this! Future Stars is dedicated to making sure that your order is fulfilled properly and would like to make things right! Give us a call at our customer service number (800)461-6575 and we’ll make it right.

What Payment Options Are Available?

For traditional photography shoots, credit card, cash, or cheque is accepted with our physical order forms. With pro photography, cashiers are on-site to accept credit, debit, or cash. For information on apparel prices and payment, request a proposal!

What Is Your Minimum Order Quantity For Apparel?
Custom made jerseys and spirit wear require a minimum order of 12 units on your first order and NO minimum quantity for reorders!
Would you like to see your athlete on our website?

We’re so happy to hear you’re considering this! Please provide us with a model release. Simply click on this link to go to our model release form, fill out the form and submit! (We will need a form filled out for each athlete individually)

Get In Contact

Phone: (800) 461-6575

Stoney Creek, ON (Canada)

E-Mail: info@future-stars-sp.com